We’re committed to respecting your privacy and safeguarding your personal data. We’ll only retain your data for as long as is necessary and we’ll always dispose of it safely. If we’re required by law to share your data with other organisations, such as the government, we do so securely and we don’t share more than we need to. When we ask other companies to process data on our behalf we’ll always make sure they follow similarly high standards. Sometimes we use data to support government initiatives, but any reports that we publish will always be anonymous.
How we use your data
We use your data to ensure we process your transactions safely and securely. It can also help us to personalise your experience and develop new services that we think you’ll like. For example, we use customer spending data to develop our cashback offers, which give you money back on qualifying purchases. Data can also help us to focus on the needs of individuals – we take extra care when dealing with vulnerable customers, and we never send marketing material to children.
Whether it’s to deliver products and services to you and others, or to follow legal requirements, we’ll always be clear and open with you about how and why we’re using your data. And if you need more detail, we’ll always keep our privacy notices where you can find them easily.
Decide how you want to see information about offers, products and services from us by updating your contact preferences.
How data makes things easier
Sharing some personal data with us is essential for you to be able to use our services securely. For example, it means we can quickly get in touch with you if we think there’s fraud on your account. Knowing more about our customers also means we’ve been able to help them out and provide extra support during difficult times, such as after a major incident or during the collapse of a large employer. We can also help you interact with other organisations – our Identity Service verifies you so you can access government services such as tax self-assessment securely.
We never forget it’s your personal data
You’ve trusted us with your data, and in return we’ll give you the control you need. You can decide how we contact you with offers of products and services or information we think you may be interested in.
It’s straightforward to keep your personal details up to date using Online Banking, our mobile banking app, by phone or in one of our branches, and we’ll always make it easy for you to change your mind about how we contact you.
